The goal of an EMS quality assurance program (QA) should be increasing safety, satisfaction, and outcomes for both EMS providers and patients. Unfortunately, many QA programs are not healthy, they are a dysfunctional mess.
Compare your agency’s quality assurance program to the seven signs below and see how you match up. Continue reading “7 SIGNS YOUR AGENCY’S QUALITY ASSURANCE PROGRAM IS A DYSFUNCTIONAL MESS.”
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